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      • T8 Lamp Holders
      • T5 Lamp Holders
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  • Home
  • About Us
    • Company Profile
    • Factory Gallery
  • Products
    • Lamp Holders
      • T8 Lamp Holders
      • T5 Lamp Holders
      • E27 Lamp Holders
      • E14 Lamp Holders
      • Waterproof Lamp Holders
    • Terminal Blocks
      • Push Wire Terminals
      • DIN Rail Terminals
    • Connectors
      • Wire Connectors
  • New Products
  • Support
    • FAQ
    • Request a Quote
  • Contact

FAQ

FAQsunshineproduces2019-04-08T14:49:33+08:00
  • Pre-Sales Questions

  • Order & Production

  • Payment

  • Delivery

  • Packing

  • Return & Replacement

  • Pre-Sales Questions

Why choose us?

  • We own the largest scale of light accessories manufacturer.
  • We focus on the light accessories market more than 30 years.
  • We have product designer and R&D department,which can control the process of producing.
  • We have professional sales team,who at least have 3 years’ experience in this field.
  • We have comprehensive OEM&ODM service items, including product-design, packing box/logo printed and so on.

What if my requested product is not listed on your website?

There are hundreds of products available, we just listed some regular types on the website. If you are not finding the type you need, please send an email to: gwl@sunychina.com, we would be happy to assist you.

Are free samples available before order?

  • 1-6 free samples are available.
  • For customized samples, please contact us for sample cost.
  • Freight cost paid in advance or by freight collect. DHL, UPS, FEDEX, TNT are available.

How long to get free samples?

  • Existing samples: 3-4 days.
  • Customized samples: 7-15 days.

Do you have products in stock?

We will have the most common products in stock. But we can’t promise to have every type in stock.

Can I visit your factory?

You will be welcomed to visit our factory in Changzhou City, Jiangsu Province, China. Please inform me before your visit. We will take care of you.

  • Order & Production

How do I know the production process?

We will inform you the exact production schedule every 3-4 days by email or Instant Messenger.

What is the production lead time for the order?

It depends on the order quantity. Sample order takes 1-3 days, bulk order takes 5-20 days.
  • Payment

What’s the payment terms if I order from your company?

Payment Term: 30% T/T in advance and 70% T/T balance before shipment. (For small order, we prefer 100% T/T / Paypal / Western Union in advance).

What payment methods can you accept?

T/T, Paypal and Western Union are available.
  • Delivery

What shipping ways do you usually use?

  • Ocean shipping
  • Air transportation: Door to door service
  • Express: DHL, FEDEX, UPS, TNT
  • Packing

What’s your packing of your products.

Usually we use strong neutral packing bags and cartons.
We can also provide a unique packing solution for your product order, such as customized branding labels on the products, customized printing design for your cartons.

  • Return & Replacement

What should I do if I want to return my product?

Sunshine Electrical warrants that customers are free to apply for refunds and replacements for defects in materials or workmanship. If your product is verified to be manufacturer’s defect, you may contact us for a return or replacement claim.

What is the process of the claim for return & replacement?

Contact us with your receipt or order ID and photos to let us know your problem in details, so you can receive a replacement as soon as possible within our warranty time period.

Do I need to return a product along with its packaging or other accessories?

It will vary based on the product and claim. We suggest you send it as it originally came in the box. Also please include the receipt and Your order ID as proof of your purchase and a copy of your claim.

Where can I get any proof of purchase?

If you purchase products through sunshineproduces.com, it is easy to check your order by email, name, order ID and shipping address.

ABOUT US

Company Profile
Factory Gallery
FAQ
Request a Quote

HOT PRODUCTS

T8 Lamp Holders
T5 Lamp Holders
E27 Lamp Holders
E14 Lamp Holders
Waterproof Lamp Holders
Wire Connectors
Pushwire Terminals
Din Rail Terminals

CONTACT US

Address: Industrial Park, Zouqu Town, Changzhou, Jiangsu, China, 213100
Phone: +86 13775051872
Email: sales@sunshineproduces.com
Email: gwlsunshine@163.com (Urgent)
Whatsapp: +86 13775051872
Wechat: +86 13775051872

Copyright © 2014-2019 Changzhou Sunshine Electrical Appliance Co., LTD. All RIGHTS RESERVED

TAGS: Lamp Holders Connectors Terminal Blocks